Return & Refund Policy
At Vape Barn, we want to ensure that every product meets the needs of our customers and will always do our best to work with you when something isn’t right. However, because we deal with a variety of suppliers from around the world and carry a wide range of products, we have adopted a general Return Policy for all our products. All our products, and every sale is subject to this Return Policy and its relevant terms, unless otherwise noted.
Products may be returned within 30-days of receiving them, provided they are unused, and sealed in their original manufacturer’s packaging and accompanied by a physical copy of the receipt. These terms apply to purchases made in-store and online.
If a product is defective or dead on arrival (DOA) it may be returned with the original receipt. We will inspect the product thoroughly and if it is found to indeed be defective, it will be replaced or refunded if unavailable.
Products in accordance to the above terms above must be returned within 30 days of receipt. The 30 day period starts immediately for in-store purchases, and when the package is signed for and received if we shipped it to you.
Shipped products to be returned, must be mailed to Vape barn Inc for inspection (at the customer’s expense). If the product is found to be defective, a replacement will be sent, or a refund/store credit if unavailable. If the product is not found to be defective, it will be shipped back (at the customer’s request and expense).
The mailing address for returns is as follows:
Vape Barn Inc.
368 Plains Rd East
If, during the return process, we find that your device or product has become defective due to user error, neglect or accidental damage such as water or impact, we will be unable to accept the product for return.
Should your product malfunction, or become defective outside of the 30-Day Warranty period, please contact us via our website or visit us in-store. Our staff are experts on troubleshooting issues and in many cases, can help get your device up and running. In some cases, the product will be defective, outside of warranty and we cannot accept it for a return – please chat with us anyways, as we’d love the chance to do our best to work with you!